Frequently Asked Questions

General FAQs

• Q: What areas do you serve?

  • A: We currently serve the greater Windsor area, including Raindance, Water Valley, Downtown Windsor, etc. We're hoping to expand our service area soon!

• Q: What are your hours of operation?

  • A: Our hours are currently 7AM - 8PM Tue, Wed, Fri, Sat. On Monday and Thursday, our hours are 3PM - 7PM.

• Q: How do I book a service?

  • A: You can book a service by giving us a call, sending us an email, or by filling out our contact form here.

Service-Specific FAQs

• Q: What if my dog needs special care or has health issues?

  • A: We are happy to accommodate dogs with special needs. Please let us know during our initial consultation so we can discuss a personalized care plan:)

• Q: Do you offer pet-sitting or overnight stays?

  • A: We offer in-your-home pet-sitting services. This allows your pet to stay in their familiar environment and maintain their routine. At this time, we are not offering overnight stays.

• Q: How will I know my dog is safe and happy with you?

  • A: We provide regular updates, including photos and videos, via text or email so you can see your dog having a great time!

• Q: What is your cancellation policy?

  • A: We understand that plans can change. Please notify us 24 hours in advance to avoid a cancellation fee. Otherwise, we incur a cancellation fee of 30% of booking price.

• Q: Do you offer services for pets other than dogs?

  • A: Yes! Please see our "Other Pets" page on out website or contact us for more details!

Payment FAQs

• Q: How do you handle payments?

  • A: We accept various forms of payment, including cash and check. We are currently working on ways to accept card and Venmo as well. Payment is due at the time of service.